Cancellation Policy

Appointment availability is deliberately limited so that every patient receives unhurried, focused treatment. When you book, that time is held exclusively for you and taken off the schedule, no one else can be seen in it. A missed or last-minute change means another patient who needed that time has missed out on it.

​

For this reason, cancellations and reschedules require a minimum of 48 hours' notice.

​

If you need to change your appointment

Get in touch as early as you can. If you give less than 48 hours’ notice, contact me and I’ll do my best to work with you — genuine emergencies, illness and unavoidable clashes are assessed case by case, and where I’m able to fill the spot, no fee applies.

​

No-shows

A missed appointment with no contact incurs a 50% fee. An invoice will be issued and must be settled before any further appointment is booked.

​

Late arrivals

Sessions begin and end at their scheduled times. If you arrive late, your treatment time will be shortened accordingly so the following patient isn’t delayed, and the full fee still applies. Arriving more than 15 minutes late without contact may be treated as a missed appointment.